Data Deletion Policy
1. Purpose
This document outlines our data deletion policy to ensure customers have a clear understanding of how their data is handled and removed from our systems. Our goal is to comply with data protection regulations and maintain customer trust.
2. Scope
This policy applies to all customer data stored within our Confluence Cloud applications and associated services.
3. Data Deletion Requests
3.1 Requesting Data Deletion
Customers may request data deletion by contacting our support team through the following channels:
3.2 Verification Process
To prevent unauthorized deletion requests, customers must verify their identity by providing:
Account email address
Order or subscription details
A confirmation response from a registered email address
4. Data Retention and Deletion Timeline
Immediate Deletion: Some data, such as user-generated content, may be deleted immediately upon request.
Standard Deletion Timeline: Most customer data will be permanently deleted within 30 days of a verified request.
Legal and Compliance Retention: Some data may be retained for longer periods if required by legal or regulatory obligations.
5. Scope of Data Deletion
Upon confirmation, the following data will be deleted:
Stored user-generated content (where applicable)
Usage logs and activity history (except anonymized data for security audits)
The following data may be retained beyond deletion requests:
Anonymized or aggregated data for analytical purposes
Records required for legal or compliance obligations
6. Communication and Confirmation
Once a data deletion request has been processed, the customer will receive a confirmation email stating:
The successful completion of the deletion request
Any data retained for compliance reasons
Contact details for further inquiries
7. Exceptions and Limitations
Data deletion requests may not be fulfilled in the following cases:
If the data is required for legal, regulatory, or contractual obligations.
If the request cannot be verified.
If the data is part of a shared collaboration where other users may still need access.
8. Continuous Improvement
We continuously evaluate our data management policies to align with industry best practices and regulatory requirements.