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Excellentable Cloud Information Security Doc

Acceptable Use Policy


Infosec’s intentions for publishing an Acceptable Use Policy are not to impose restrictions that are contrary to Addteq’s established culture of openness, trust and integrity. Infosec is committed to protecting Addteq's employees, partners and the company from illegal or damaging actions by individuals, either knowingly or unknowingly.

Internet/Intranet/Extranet-related systems, including but not limited to computer equipment, software, operating systems, storage media, network accounts providing electronic mail, WWW browsing, and FTP, are the property of Addteq. These systems are to be used for business purposes in serving the interests of the company, and of our clients and customers in the course of normal operations.

Effective security is a team effort involving the participation and support of every Addteq employee and affiliate who deals with information and/or information systems. It is the responsibility of every computer user to know these guidelines, and to conduct their activities accordingly.


The purpose of this policy is to outline the acceptable use of computer equipment at Addteq. These rules are in place to protect the employee and Addteq. Inappropriate use exposes Addteq to risks including virus attacks, compromise of network systems and services, and legal issues.


This policy applies to the use of information, electronic and computing devices, and network resources to conduct Addteq business or interact with internal networks and business systems, whether owned or leased by Addteq, the employee, or a third party. All employees, contractors, consultants, temporary, and other workers at Addteq and its subsidiaries are responsible for exercising good judgment regarding appropriate use of information, electronic devices, and network resources in accordance with Addteq policies and standards, and local laws and regulation. Exceptions to this policy are documented in section 5.2

This policy applies to employees, contractors, consultants, temporaries, and other workers at Addteq, including all personnel affiliated with third parties. This policy applies to all equipment that is owned or leased by Addteq.


General Use and Ownership

  1. Addteq proprietary information stored on electronic and computing devices whether owned or leased by Addteq, the employee or a third party, remains the sole property of Addteq. You must ensure through legal or technical means that proprietary information is protected in accordance with the Data Protection Standard.
  2. You have a responsibility to promptly report the theft, loss or unauthorized disclosure of Addteq proprietary information.
  3. You may access, use or share Addteq proprietary information only to the extent it is authorized and necessary to fulfill your assigned job duties.
  4. Employees are responsible for exercising good judgment regarding the reasonableness of personal use. Individual departments are responsible for creating guidelines concerning personal use of Internet/Intranet/Extranet systems. In the absence of such policies, employees should be guided by departmental policies on personal use, and if there is any uncertainty, employees should consult their supervisor or manager.
  5. For security and network maintenance purposes, authorized individuals within Addteq may monitor equipment, systems and network traffic at any time, per Infosec's Audit Policy.
  6. Addteq reserves the right to audit networks and systems on a periodic basis to ensure compliance with this policy.

Security and Proprietary Information

  1. All mobile and computing devices that connect to the internal network must comply with the Minimum Access Policy.
  2. System level and user level passwords must comply with the Password Policy. Providing access to another individual, either deliberately or through failure to secure its access, is prohibited.
  3. All computing devices must be secured with a password-protected screensaver with the automatic activation feature set to 10 minutes or less. You must lock the screen or log off when the device is unattended.
  4. Postings by employees from a Addteq email address to newsgroups should contain a disclaimer stating that the opinions expressed are strictly their own and not necessarily those of Addteq, unless posting is in the course of business duties.
  5. Employees must use extreme caution when opening e-mail attachments received from unknown senders, which may contain malware.
  6. Unacceptable Use

The following activities are, in general, prohibited. Employees may be exempted from these restrictions during the course of their legitimate job responsibilities (e.g., systems administration staff may have a need to disable the network access of a host if that host is disrupting production services).

Under no circumstances is an employee of Addteq authorized to engage in any activity that is illegal under local, state, federal or international law while utilizing Addteq-owned resources.

The lists below are by no means exhaustive, but attempt to provide a framework for activities which fall into the category of unacceptable use.

System and Network Activities
The following activities are strictly prohibited, with no exceptions:

  1. Violations of the rights of any person or company protected by copyright, trade secret, patent or other intellectual property, or similar laws or regulations, including, but not limited to, the installation or distribution of "pirated" or other software products that are not appropriately licensed for use by Addteq.
  2. Unauthorized copying of copyrighted material including, but not limited to, digitization and distribution of photographs from magazines, books or other copyrighted sources, copyrighted music, and the installation of any copyrighted software for which Addteq or the end user does not have an active license is strictly prohibited.
  3. Accessing data, a server or an account for any purpose other than conducting Addteq business, even if you have authorized access, is prohibited.
  4. Exporting software, technical information, encryption software or technology, in violation of international or regional export control laws, is illegal. The appropriate management should be consulted prior to export of any material that is in question.
  5. Introduction of malicious programs into the network or server (e.g., viruses, worms, Trojan horses, e-mail bombs, etc.).
  6. Revealing your account password to others or allowing use of your account by others. This includes family and other household members when work is being done at home.
  7. Using a Addteq computing asset to actively engage in procuring or transmitting material that is in violation of sexual harassment or hostile workplace laws in the user's local jurisdiction.
  8. Making fraudulent offers of products, items, or services originating from any Addteq account.
  9. Making statements about warranty, expressly or implied, unless it is a part of normal job duties.
  10. Effecting security breaches or disruptions of network communication. Security breaches include, but are not limited to, accessing data of which the employee is not an intended recipient or logging into a server or account that the employee is not expressly authorized to access, unless these duties are within the scope of regular duties. For purposes of this section, "disruption" includes, but is not limited to, network sniffing, pinged floods, packet spoofing, denial of service, and forged routing information for malicious purposes.
  11. Port scanning or security scanning is expressly prohibited unless prior notification to Infosec is made.
  12. Executing any form of network monitoring which will intercept data not intended for the employee's host, unless this activity is a part of the employee's normal job/duty.
  13. Circumventing user authentication or security of any host, network or account.
  14. Introducing honeypots, honeynets, or similar technology on the Addteq network.
  15. Interfering with or denying service to any user other than the employee's host (for example, denial of service attack).
  16. Using any program/script/command, or sending messages of any kind, with the intent to interfere with, or disable, a user's terminal session, via any means, locally or via the Internet/Intranet/Extranet.
  17. Providing information about, or lists of, Addteq employees to parties outside Addteq.

Email and Communication Activities
When using company resources to access and use the Internet, users must realize they represent the company. Whenever employees state an affiliation to the company, they must also clearly indicate that "the opinions expressed are my own and not necessarily those of the company". Questions may be addressed to the IT Department

  1. Sending unsolicited email messages, including the sending of "junk mail" or other advertising material to individuals who did not specifically request such material (email spam).
  2. Any form of harassment via email, telephone or paging, whether through language, frequency, or size of messages.
  3. Unauthorized use, or forging, of email header information.
  4. Solicitation of email for any other email address, other than that of the poster's account, with the intent to harass or to collect replies.
  5. Creating or forwarding "chain letters", "Ponzi" or other "pyramid" schemes of any type.
  6. Use of unsolicited email originating from within Addteq's networks of other Internet/Intranet/Extranet service providers on behalf of, or to advertise, any service hosted by Addteq or connected via Addteq's network.
  7. Posting the same or similar non-business-related messages to large numbers of Usenet newsgroups (newsgroup spam).

Blogging and Social Media

  1. Blogging by employees, whether using Addteq’s property and systems or personal computer systems, is also subject to the terms and restrictions set forth in this Policy. Limited and occasional use of Addteq’s systems to engage in blogging is acceptable, provided that it is done in a professional and responsible manner, does not otherwise violate Addteq’s policy, is not detrimental to Addteq’s best interests, and does not interfere with an employee's regular work duties. Blogging from Addteq’s systems is also subject to monitoring.
  2. Addteq’s Confidential Information policy also applies to blogging. As such, Employees are prohibited from revealing any Addteq confidential or proprietary information, trade secrets or any other material covered by Addteq’s Confidential Information policy when engaged in blogging.
  3. Employees shall not engage in any blogging that may harm or tarnish the image, reputation and/or goodwill of Addteq and/or any of its employees. Employees are also prohibited from making any discriminatory, disparaging, defamatory or harassing comments when blogging or otherwise engaging in any conduct prohibited by Addteq’s Non-Discrimination and Anti-Harassment policy.
  4. Employees may also not attribute personal statements, opinions or beliefs to Addteq when engaged in blogging. If an employee is expressing his or her beliefs and/or opinions in blogs, the employee may not, expressly or implicitly, represent themselves as an employee or representative of Addteq. Employees assume any and all risk associated with blogging.
  5. Apart from following all laws pertaining to the handling and disclosure of copyrighted or export controlled materials, Addteq’s trademarks, logos and any other Addteq intellectual property may also not be used in connection with any blogging activity

Policy Compliance

Compliance Measurement
The Infosec team will verify compliance to this policy through various methods, including but not limited to, business tool reports, internal and external audits, and feedback to the policy owner.

Any exception to the policy must be approved by the Infosec team in advance.

An employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment.

Related Standards, Policies and Processes

  • Data Classification Policy
  • Data Protection Standard
  • Social Media Policy
  • Minimum Access Policy
  • Password Policy

Definitions and Terms

The following definition and terms can be found in the SANS Glossary located at:

Change Management


Change management refers to a formal process for making changes to IT services. The goal of change management is to increase awareness and understanding of proposed changes across an organization and ensure that all changes are made in a thoughtful way that minimize negative impact to services and customers. 


Change management generally includes the following steps:

  • Planning: Plan the change, including the implementation design, scheduling, communication plan, testing plan and roll-back plan.
  • Evaluation: Evaluate the change, including determining the priority level of the service and the risk of the proposed change; determine the change type and the change process to use.
  • Review: Review Change Plan with peers and/or Change Advisory Board as appropriate to the change type.
  • Approval: Obtain approval of the Change Plan by management as needed.
  • Communication: Communicate about changes with the appropriate parties.
  • Implementation: Implement the change.
  • Documentation: Document the change and any review and approval information.
  • Post-change review: Review the change with an eye to future improvements.


This policy applies to all changes to IT services provided by Addteq to its clients, where there isn’t an agreed Change Management process in place and documented via a Master Services Agreement, i.e. the client doesn’t have a standardized change process.

Policy Compliance

An employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment.

Data Classification Policy


Information classification is the process of assigning value to information in order to organize it according to its risk to loss or harm from disclosure. The Addteq Inc (the "Company") information classification and handling standard establishes a baseline derived from federal laws, state laws, regulations, company's policies that govern the privacy and confidentiality of information.


The purpose of this policy is to help manage and protect its information assets.


All employees, contractors, consultants, temporary and other workers at the Company and its subsidiaries must adhere to this policy. All Company's associates share in the responsibility for ensuring that information assets receive an appropriate level of protection by observing this policy. This policy specifies requirements for equipment on the internal Company's network.


Company Managers or information ‘owners’ shall be responsible for assigning classifications to information assets according to the standard information classification system presented below. (‘Owners” have approved management responsibility. ‘Owners’ do not have property rights.)

Where practicable, the information category shall be embedded in the information itself.

All Company associates shall be guided by the information category in their security-related handling

All Company information and all information entrusted to Company from third parties falls into one of four classifications below, presented in order of increasing sensitivity.

Information Category: Unclassified Public

Information is not confidential and can be made public without any implications for Company. Loss of availability due to system downtime is an acceptable risk. Integrity is important but not vital.


  • Product brochures widely distributed
  • Information widely available in the public domain, including publicly available Company web site areas
  • Sample downloads of Company software
  • Newsletters for external transmission

Information Category: Proprietary

Information is restricted to management-approved internal access and protected from external access. Unauthorized access could influence Company’s operation effectiveness, cause an important financial loss, provide a significant gain to a competitor, or cause a major drop in consumer confidence. Information integrity is vital.


  • Passwords and information on corporate security procedures
  • Know-how used to process client information
  • Standard Operating Procedures used in all parts of Company’s business
  • All Company-developed software code, whether used internally or provided to clients

Information Category: Client Confidential Data

Information received from clients in any form for processing in production. The original copy of such information must not be changed in any way without written permission from the client. The highest possible levels of integrity, confidentiality, and restricted availability are vital.


  • Client media
  • Electronic transmissions from clients
  • Client provided customer data

Information Category: Company Confidential Data

Information collected and used by the Company in the conduct of its business to employ people, to log and fulfill client orders, and to manage all aspects of corporate finance. Access to this information is very restricted within the company. The highest possible levels of integrity, confidentiality, and restricted availability are vital.


  • Salaries and other personnel data
  • Accounting data and internal financial reports
  • Confidential customer business data and confidential contracts
  • Non disclosure agreements with clients and vendors
  • Company business plans

Policy Compliance

Compliance Measurement

The Information Security Team will verify compliance to this policy through various methods, including but not limited to, periodic walk-throughs, monitoring, business tool reports, internal and external audits, and feedback to the policy owner.


Any exception to the policy must be approved by the Information Security Team in advance.


An employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment.

Disaster Recovery Plan Policy


Disasters are not limited to adverse weather conditions. Any event that could likely cause an extended delay of service should be considered. 


This policy defines the requirement for a baseline disaster recovery plan to be developed and implemented by Addteq that will describe the process to recover IT Systems, Applications and Data from any type of disaster that causes a major outage. 


This policy is directed to the IT Management Staff who is accountable to ensure the plan is developed, tested and kept up-to-date. This policy is solely to state the requirement to have a disaster recovery plan, it does not provide requirement around what goes into the plan.


The following contingency plans must be created: 

  • Who is to be contacted, when, and how? 
  • What immediate actions must be taken in the event of certain occurrences? 
  • Describe the flow of responsibility when normal staff is unavailable to perform their duties. 
  • Detail the data stored on the systems, it's criticality, and it's confidentiality. 
  • List all the services provided and their order of importance. 
  • It also explains the order of recovery in both short-term and long-term timeframes.
  • Detail which data is backed up, the media to which it is saved, where that media is stored, and how often the backup is done. It should also describe how that data could be recovered.


Any exception to the policy must be approved by the management in advance. An employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment. 

Email Policy


Electronic email is pervasively used in almost all industry verticals and is often the primary communication and awareness method within an organization. At the same time, misuse of email can post many legal, privacy and security risks, thus it’s important for users to understand the appropriate use of electronic communications.


The purpose of this email policy is to ensure the proper use of Addteq email system and make users aware of what Addteq deems as acceptable and unacceptable use of its email system. This policy outlines the minimum requirements for use of email within Addteq Network.


This policy covers appropriate use of any email sent from a Addteq email address and applies to all employees, vendors, and agents operating on behalf of Addteq.


  1. All use of email must be consistent with Addteq policies and procedures of ethical conduct, safety, compliance with applicable laws and proper business practices.
  2. Addteq email account should be used primarily for Addteq business- related purposes; personal communication is permitted on a limited basis, but non- Addteq related commercial uses are prohibited.
  3. All Addteq data contained within an email message or an attachment must be secured according to the Data Protection Standard.
  4. Email should be retained only if it qualifies as a Addteq business record. Email is a Addteq business record if there exists a legitimate and ongoing business reason to preserve the information contained in the email.
  5. Email that is identified as a Addteq business record shall be retained according to Addteq Record Retention Schedule.
  6. The Addteq email system shall not to be used for the creation or distribution of any disruptive or offensive messages, including offensive comments about race, gender, hair color, disabilities, age, sexual orientation, pornography, religious beliefs and practice, political beliefs, or national origin. Employees who receive any emails with this content from any Addteq employee should report the matter to their supervisor immediately.
  7. Users are prohibited from automatically forwarding Addteq email to a third party email system (noted in 4.8 below). Individual messages which are forwarded by the user must not contain Addteq confidential or above information.
  8. Users are prohibited from using third-party email systems and storage servers such as AOL, Yahoo, and MSN Hotmail etc. to conduct Addteq business, to create or memorialize any binding transactions, or to store or retain email on behalf of Addteq. Such communications and transactions should be conducted through proper channels using Addteq-approved documentation.
  9. Using a reasonable amount of Addteq resources for personal emails is acceptable, but non-work related email shall be saved in a separate folder from work related email. Sending chain letters or joke emails from a Addteq email account is prohibited.
  10. Addteq employees shall have no expectation of privacy in anything they store, send or receive on the company’s email system.
  11. Addteq may monitor messages without prior notice. Addteq is not obliged to monitor email messages.

Policy Compliance

Compliance Measurement
The Infosec team will verify compliance to this policy through various methods, including but not limited to, periodic walk-thrus, video monitoring, business tool reports, internal and external audits, and feedback to the policy owner.

Any exception to the policy must be approved by the Infosec team in advance.

An employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment.

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